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Video calls need permission at two levels: your operating system has to allow the browser to use the camera and microphone, and the browser has to allow this site to use them. Both have to be on for video to work.
If you only do one thing:
Open your video session, click Join Video Call, and accept the browser's “Allow camera and microphone?” prompt. If you don't see a prompt, the steps below are probably what you need.
When you click Join Video Call, the browser shows a prompt asking to use your camera and microphone — click Allow. If you accidentally blocked it earlier:
eliteonetutors.co.uk to Allow. Then close and reopen the tab.